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Getting the best deals for your business
Knowing how to negotiate effectively is a crucial skill, says master negotiator Clive Rich
How I get the sales appointments that matter
Top entrepreneurs give advice on how to pitch successfully
Service-led battle plan
The former MD of Rackspace on his "simple" customer service strategy to take on his old company
10 steps to better negotiation skills
With the pressure to secure value from deals higher than ever, we asked the experts for tips on perfecting the art of negotiation
Getting past the buyers
Winning over the high-street gatekeepers can be an arduous task. Here's our guide to getting listed
Hanging on the telephone
A guide to cold calling from those in the know
Collecting the bytes
The after-sale experience is just as important as cutting-edge web design and efficient payment systems
Field sales
Telesales
Contract sales
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